Returns & Exchanges

We want you to be thrilled with your Dobbys joy product and we stand behind the quality of every item we make. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.

Policy Highlights
Eligibility
  Accepted: Defects, shipping damages, wrong items.  
  Not Accepted: Change of mind, customized items, used products.  

Process  
  Request within 7 days of delivery with order ID + photo/video proof.  
  Return to supplier warehouse (address provided after approval).  
  Refund processed within 3-5 business days after inspection.  

Shipping Fees
  Our fault: Free return shipping.  
  Customer’s request: Self-paid.