FAQs

How long does a refund take?

Refunds are issued within 3-5 business days after inspection. Processing time depends on your payment provider.  

Who pays for exchange shipping?

 We cover fees if it’s our error (e.g., wrong item). Otherwise, the customer is responsible.  

When will my personalized order ship?

Please note: personalized items are made just "fur" you and require 3-5 days of extra production time. 

Selecting an expedited shipping method at checkout does NOT reduce the time it takes to personalize your item/s, it only impacts the shipping method.

At this time, we are unable to accommodate split shipments so your full order will ship once any personalized items are ready.

Please note all personalized items are final sale and not refundable, unless we make a mistake.

   How do I care for my Dobbys Joy product?

Pet bow tie, bows: We recommend machine washing on the gentle cycle in cold water and air drying.

Dog collars: We recommend hand washing your collar to increase its longevity. Collars can also be washed in the dishwasher or machine washed in a laundry bag to prevent the buckle from scratching.